Pizza Hut Baldivis, Shop 19 Stockland Shopping Centre, 20 Settlers Ave, Baldivis

Reviews

• Trent Maydew

  18.01.2018
  ★ ☆ ☆ ☆ ☆
  Terrible Service.
  
  Store just opened and they haven't worked out the kinks.
  
  I ordered pizza and delivery ETA was 30 minutes. I waited 15 minutes past the ETA and called the store. The person at the store didn't know what was happing, he asked me a question, then asked someone in store, then asked me another. After 4 questions he told me it was on its way.
  
  30 minutes after delivery time I called again. They asked my order details again and told me it was out with the driver and it would be there within 10-15 minutes.
  
  50 minutes later I called again and they said it was out for delivery still. I then asked for a refund.
  
  I was placed on hold as the manager was dealing with another Customer complaint in store. After 10 minutes on hold the staff member came back and asked again for my order details. Kid asking for more details the delivery driver came back and they asked if I had received this.
  
  By this time I gave up and went down to the store. I then found out it hadn't left the store they had put it in the heater for pickup and messed up the order.
  
  I asked for a refund which they said they couldn't supply as I made my order online.
  
  The manager tried to give me free pizza (my pizza that had been sitting there for an hour and a half by this time) which I refused.
  
  I love Pizza Hut however this experience ruined it for me. I wouldn't recommend going here, can guarantee I won't be the last Customer to experience this.

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